Privacy Policy

1. Scope of This Policy

This Privacy Policy describes how Specs On Site LLC (“Specs On Site,” “SOS,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information through specsonsite.com, related pages and forms, eyewear purchases, consultations, memberships, customer communications, and other services that link to this Policy (collectively, the “Services”).

This Policy applies to the current Specs On Site store, consultations, and memberships. Additional disclosures may be provided before a future used-frame seller marketplace launches or when a particular feature requires different information practices.

2. Information We Collect

Contact and identity information

Name, email address, telephone number, billing and shipping address, account information, and other details you provide when contacting us, creating an account, or making a purchase.

Order and transaction information

Products selected, frame preferences, order history, membership status, discounts, shipping information, returns, refunds, support history, and payment transaction records. Full payment-card details are generally collected and processed by our payment processor rather than stored by SOS.

Eyewear, prescription, and measurement information

Prescription details, prescription uploads, pupillary distance, frame measurements, lens selections, fit preferences, optical-provider information, and related information you choose to provide for an order, consultation, or measurement-preparation form.

Consultation and customer-service information

Appointment details, intake responses, scheduling information, notes needed to provide requested guidance, emails, text messages, call information, reviews, feedback, and other communications.

Device and usage information

Internet Protocol address, browser and device type, referring pages, pages viewed, approximate location derived from an IP address, timestamps, cookie identifiers, and diagnostic or security data.

Information you submit voluntarily

Quiz responses, uploaded images or documents, survey answers, preferences, promotions, and any other information you choose to send through the Services.

3. Sources of Information

We may collect personal information:

• Directly from you through purchases, forms, uploads, bookings, and communications.
• Automatically from your browser or device when you use the website.
• From payment processors, shipping carriers, scheduling platforms, and service providers.
• From an eye-care provider when you authorize or request prescription verification.
• From another person acting with your permission, such as a parent, guardian, or caregiver.

4. How We Use Personal Information

We may use personal information to:

• Provide, personalize, and improve the Services.
• Process orders, payments, shipments, returns, exchanges, and refunds.
• Confirm product, prescription, measurement, and lens-order information.
• Schedule and deliver consultations and membership benefits.
• Maintain accounts, purchase history, and customer-service records.
• Send transactional messages, appointment reminders, and service updates.
• Send marketing communications when permitted and manage communication preferences.
• Prevent fraud, misuse, security incidents, chargebacks, and illegal activity.
• Debug, analyze, and improve website performance and customer experience.
• Comply with legal obligations and enforce our agreements.
• Protect customers, Specs On Site, and other people.

5. Prescription and Vision-Related Information

Please submit only the information requested for the applicable service. Do not send unrelated medical records, Social Security numbers, or highly sensitive information through ordinary email or website fields. If a more secure upload method is provided, use that method for prescription documents.

Specs On Site is an eyewear guidance and retail service. Unless expressly stated for a separately identified licensed service, submitting information to SOS does not create a doctor-patient relationship.

6. When We Disclose Personal Information

We may disclose information to the following categories of recipients:

• Payment providers that authorize and process transactions.
• Website, CRM, form, and hosting providers that support our digital operations.
• Scheduling and video-consultation providers used for appointments and Zoom services.
• Shipping and fulfillment providers that deliver orders and process returns.
• Email, telephone, and text-message providers that deliver requested communications.
• Security, analytics, and technical providers that help protect and improve the Services.
• Professional advisers such as attorneys, accountants, insurers, and auditors.
• Government or legal recipients when disclosure is required or reasonably necessary to protect rights, safety, or the integrity of the Services.
• Business-transfer recipients in connection with a merger, financing, reorganization, acquisition, or sale of assets, subject to appropriate protections.

Service providers are permitted to access information only as reasonably necessary to perform services for us or as otherwise allowed by law and their agreements with us.

7. No Sale of Personal Information

Specs On Site does not sell personal information for money. We do not sell prescription, pupillary-distance, eyewear-measurement, consultation, or payment information. We also do not knowingly share sensitive eyewear information for cross-context behavioral advertising.

Some website technologies may be considered “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws even when no money is exchanged. Where applicable, we will provide required controls and honor legally recognized opt-out requests.

8. Payment Information

Payments are processed by third-party payment providers. Those providers collect payment-card and related billing information under their own privacy and security practices. Specs On Site generally receives transaction identifiers, payment status, limited card details such as brand and last four digits, billing information, and records needed to complete and support the transaction.

9. Cookies, Analytics, and Website Tracking

We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the website working, remember preferences, maintain shopping-cart or login sessions, measure performance, prevent fraud, and understand how visitors use the Services.

You can manage cookies through your browser and any privacy controls provided on the website. Blocking essential cookies may prevent checkout, account, scheduling, or other features from working correctly. Browser “Do Not Track” signals are not interpreted consistently across the internet. Where required by applicable law, we will recognize supported opt-out preference signals, such as Global Privacy Control.

Advertising trackers should not be placed on prescription-upload, detailed intake, checkout, or logged-in account pages where they could receive sensitive eyewear or transaction information.

10. Email, Telephone, and Text Messages

We may send transactional communications about orders, appointments, consultations, memberships, prescription requests, account activity, security, and customer support. These messages are necessary to provide requested Services and may continue even if you opt out of marketing.

We send marketing emails or text messages when permitted by law and, where required, after obtaining appropriate consent. Consent to marketing is not a condition of purchasing eyewear or receiving a service. You may unsubscribe from marketing emails using the link in the message. You may opt out of marketing texts by replying STOP. Reply HELP for assistance. Message frequency varies, and message and data rates may apply.

Opt-out requests may take a short time to process. We may send a final confirmation that the request was received and may retain a suppression record to prevent future unwanted marketing messages.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, provide Services, maintain transaction and membership records, resolve disputes, prevent fraud, enforce agreements, and meet tax, accounting, legal, and regulatory obligations.

Retention periods vary according to the type of information, the relationship, legal requirements, risk, and operational need. When information is no longer reasonably necessary, we may delete, anonymize, or securely isolate it, subject to lawful backup and recordkeeping requirements.

12. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include access controls, authentication, service-provider review, secure payment processing, encrypted transmission where appropriate, employee or contractor access limits, and incident-response measures.

No website, transmission, or storage system can be guaranteed completely secure. You are responsible for protecting account credentials and notifying us promptly if you suspect unauthorized access. If a security incident requires notice under applicable law, we will provide notice as required.

13. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of eligible personal information.
• Request a portable copy of eligible information.
• Opt out of certain targeted advertising, sharing, or sales as legally defined.
• Withdraw consent where processing is based on consent.
• Appeal a privacy-request decision where applicable.

To submit a request, email [email protected] with “Privacy Request” in the subject line. Describe the request and identify the email address associated with your account or transaction. We may verify your identity before completing a request. An authorized agent may submit a request where permitted, subject to verification of authority and identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right. Some requests may be limited by exceptions, including transaction completion, fraud prevention, security, legal compliance, recordkeeping, and the rights of other people.

14. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without legally required parental consent. A parent or legal guardian should manage purchases, appointments, forms, and communications for a child.

If you believe a child submitted personal information without appropriate authorization, contact us so we can investigate and take appropriate action.

15. Third-Party Services and Links

The Services may link to or integrate with third-party websites, payment services, scheduling platforms, video-conferencing services, shipping carriers, social networks, or other tools. Their privacy practices are governed by their own notices and are not controlled by this Policy. Review their policies before providing information directly to them.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our Services, technology, information practices, or legal obligations. The revised Policy will be posted with an updated date. When required by law, we will provide additional notice or request consent before a material change takes effect.

Your use of the Services is also subject to our Terms & Conditions.